Return and Exchange Policy

We want you to feel confident about every Veloria Vault purchase. If your bag isn’t exactly what you had in mind, we make returns and exchanges simple and stress-free.

Eligibility

• You may return or exchange an item within 7 days of delivery.
• Items must be unused and returned with all original packaging, tags, and dust bags intact.
• Purchases made during limited promotions (Buy 2 Get 1, Flash Sales, or Final Sales) are only eligible for return or exchange if the item received is damaged or incorrect.
  
  

How to Request a Return or Exchange

Email us at care@veloriavault.com with:

• Your order number
• The reason for return or exchange
• Clear photos (if the item is damaged or incorrect)

Our team will review your request and guide you through the next steps.

Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please notify us within 48 hours of delivery. Include images or a short video so we can resolve the issue quickly.

Pickup & Processing

• Veloria Vault arranges pickup and delivery for all approved returns or exchanges.
• Refunds typically take 7–10 business days from the day your item passes quality inspection.
• Return transit to our warehouse usually takes 4–6 business days, with quality checks completed within 48 hours of receipt.
• Refund or exchange confirmation will be shared by email.
  
  

Need Help?

For questions or assistance, contact: Email: care@veloriavault.com